Awan128 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy is issued by awan128 ("we", "platform", or "awan128") and applies to all users who access or use the awan128 platform via the website, iOS mobile app, Android app, or any other digital channel operated by awan128.

Awan128 is committed to protecting the privacy and security of your personal data. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This Policy clearly and transparently explains how we handle your personal information – from how it is collected, used, and stored, to how you can control and access your own data.

Awan128 only collects data that is necessary for legitimate, stated purposes. The following are the types of personal data we collect:

Awan128 does not collect sensitive data such as health information, religious beliefs, political affiliations, or biometric data unless it is specifically required for legal compliance purposes and with your explicit consent.

Awan128 uses your personal data responsibly for the following purposes:

• Account Management: Creates and manages your awan128 account, verifies your identity, and processes your registration.
• Service Delivery: Enables you to access Sports Betting, casino games, e-sports, slots, and all other products on the awan128 platform.
• Financial Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; processes withdrawals to your Malaysian bank account.
• Security & Fraud Prevention: Identifying, investigating, and preventing fraudulent activity, money laundering, and security threats.
• Legal Compliance: Fulfilling legal obligations including KYC requirements, AML (Anti-Money Laundering) compliance, and reporting to relevant authorities.
• Service Communications: Sending important notifications related to your account, transactions, security, and policy updates.
• Marketing Communications: Sending promotional information, bonus offers, and platform updates – only if you have consented to receive them.
• Product Improvement: Analysing aggregated usage data (without identifying individuals) to improve awan128's features and user experience.
• Responsible Gambling: Monitors gameplay patterns to identify signs of problem gambling and offer appropriate support.

Awan128 processes your personal data on valid legal grounds under Malaysia's PDPA 2010:

• Consent: You have given consent for data processing for specific purposes, such as receiving marketing communications. You may withdraw this consent at any time.
• Contract: Processing is necessary to fulfil the contractual agreement between you and awan128, including the delivery of betting services and the processing of financial transactions.
• Legitimate Interest: awan128 processes certain data on the basis of reasonable legitimate interests, such as fraud prevention, system security, and product improvement — provided these interests do not override your fundamental rights.
• Legal Obligation: Processing is required to comply with applicable Malaysian laws, including AML regulations, KYC requirements, and directives from relevant authorities.

Awan128 does not sell your personal data to any third party for marketing or commercial purposes. We share data only in limited circumstances and with strict controls in place:

• Payment Service Providers: Required financial data is shared with e-wallet providers (Touch 'n Go, GrabPay, DuitNow) and Malaysian banks to process your deposit and withdrawal transactions.
• Game Providers: Minimum account information is shared with casino game providers (such as Pragmatic Play, Evolution Gaming, PG Soft) to enable you to play their games on the awan128 platform.
• Identity Verification Services: Identity data is shared with approved third-party KYC service providers for the required identity verification process.
• Technology Infrastructure Providers: Cloud service providers and technology infrastructure partners that support awan128's platform operations may have access to data in a strictly technical capacity only.
• Legal Authorities: awan128 will disclose data to the police, courts, or Malaysian authorities when required by law or a valid court order.

All third parties that receive your personal data from awan128 are required to uphold equivalent data protection standards and are not permitted to use that data for any purpose other than those specifically authorised.

Awan128 employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or app and awan128's servers is encrypted using 256-bit SSL/TLS protocol — the same standard used by Malaysia's leading banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and passwords are stored in encrypted form on awan128's servers and cannot be read without the appropriate decryption key.
• Two-Factor Authentication (2FA): awan128 offers two-factor authentication for user accounts as an added layer of security.
• 24/7 Security Monitoring: An automated security monitoring system operates around the clock to detect and respond to security threats in real time.
• Internal Access Controls: Access to users' personal data within awan128 is restricted to staff who require it solely to fulfil their job responsibilities.
• Regular Security Audits: awan128 conducts regular penetration testing and security audits carried out by independent third parties.
• Password Protection: User passwords are stored using a one-way hashing function that cannot be decrypted. awan128 is never able to view or access your actual password.

Awan128 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required under applicable Malaysian law:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure to meet legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legislation.
• Support Communication Data: Live chat records and support emails are retained for 3 years for service quality and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request data deletion.
• Security Logs: Technical logs for security and fraud detection purposes are retained for 12 months.

When data is no longer needed, awan128 will securely and permanently delete or anonymise it in accordance with industry-standard procedures.

Awan128 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the core functionality of the awan128 platform, such as login sessions, language preferences, and security. They cannot be disabled.
• Performance & Analytics Cookies: Helps awan128 understand how users interact with the platform – which pages are most popular, where users encounter difficulties, and more. This data is used to improve the platform.
• Functional Cookies: Remembering your preferences such as display theme, language, and other settings to provide a more personalised experience.
• Security Cookies: Helps awan128 detect suspicious login attempts and unusual activity to keep your account secure.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the awan128 platform. awan128 does not use third-party cookies for advertising purposes unrelated to our platform.

Under Malaysia's PDPA 2010 and awan128's policies, you have the following rights regarding your personal data:

The awan128 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should awan128 discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on awan128 are urged to contact us immediately at privacy@awan128.biz.

Awan128 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or technological developments. Whenever this policy is updated, the "Last Updated" date at the top of this document will be revised.

For significant changes, awan128 will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. Your continued use of the awan128 platform after the changes take effect will be considered your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so you are always informed about how awan128 protects your data.

Awan128 has appointed a Data Protection Officer (DPO) responsible for ensuring our compliance with Malaysia's PDPA and international data protection standards.

For any enquiries, concerns, or requests regarding your privacy and personal data at awan128, please contact us via:

• Privacy Email: privacy@awan128.biz
• Support Email: support@awan128.biz
• Live Chat: Available 24/7 via the awan128 platform